Welcome to LunYuan Living.

This Privacy Policy explains how Xinzheng Luyuan E-commerce Store (Individual Business), the operator of lunyuanliving.com, collects, uses, protects, and manages your personal information when you visit our website or purchase our products.

We respect your privacy and are committed to protecting your personal information. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or interact with our services, we may collect information necessary to provide a better shopping experience.

The information we may collect includes:

• Name
• Shipping and billing information
• Order details
• Payment-related information processed through secure payment providers
• Account information when applicable
• Information submitted through website forms or customer inquiries
• Website usage information

We only collect information that is necessary for providing products, processing orders, improving services, and maintaining website operations.

2. Automatically Collected Information

When you visit lunyuanliving.com, certain information may be collected automatically, including:

• Browser information
• Device information
• IP address
• Website activity
• Pages viewed
• Access time and browsing behavior

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

3. How We Use Your Information

We may use collected information for:

Order Processing

To:

• Process and manage purchases
• Confirm orders
• Arrange product fulfillment
• Provide order updates

Customer Service

To:

• Respond to customer requests
• Provide order assistance
• Handle returns, refunds, and related issues

Website Improvement

To:

• Improve website functionality
• Optimize shopping experiences
• Understand customer needs

Security Protection

To:

• Prevent unauthorized activities
• Protect website operations
• Maintain customer security

4. Payment Information

Payments are processed through secure payment providers.

Xinzheng Luyuan E-commerce Store (Individual Business) does not directly store complete payment card information.

Payment providers may process payment information according to their own privacy policies.

5. Cookies

Our website may use cookies and similar technologies.

Cookies help us:

• Remember shopping preferences
• Improve website functions
• Analyze website performance
• Provide a smoother browsing experience

You may manage cookie settings through your browser.

6. Information Sharing

We do not sell, rent, or trade personal information.

Information may only be shared when necessary, including:

• Service providers supporting website operations
• Payment processing providers
• Shipping or fulfillment partners
• Legal authorities when required by applicable laws

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure.

Although we work to protect customer information, no online transmission method can guarantee complete security.

8. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Accessing your information
• Requesting corrections
• Requesting deletion
• Managing privacy preferences

9. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.