Thank you for shopping with LunYuan Living.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through lunyuanliving.com, operated by Xinzheng Luyuan E-commerce Store (Individual Business).

1. Return Eligibility

Products may be eligible for return if:

• The item is unused
• The product remains in original condition
• Original packaging and accessories are included
• The return request meets applicable requirements

Products that have been used, damaged, modified, or are missing original packaging may not qualify for return.

2. Return Process

To request a return, customers should provide:

• Order information
• Product details
• Reason for return
• Relevant supporting information when needed

Please wait for return instructions before sending products back.

3. Return Shipping

Customers may be responsible for return shipping costs unless the issue is caused by an incorrect, damaged, or defective product.

Return shipping fees are generally non-refundable.

4. Damaged or Incorrect Products

If you receive:

• Damaged products
• Incorrect items
• Missing items
• Defective products

Please contact us with order details.

We will review the situation and provide an appropriate solution.

5. Refunds

Approved refunds will be processed through the original payment method.

Refund processing time may vary depending on the payment provider.

6. Order Cancellation

Cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be available.

7. Exchanges

Exchange requests depend on product availability and product condition.

Please contact us before requesting an exchange.